# How to Cancel Amazon Prime and Get a Refund

Source: https://pennyandplan.com/how-to-cancel-amazon-prime/
Published: 2026-07-26 | Updated: 2026-08-10 | Category: Subscriptions
Publisher: Penny & Plan (https://pennyandplan.com)

**Short answer:** Cancel Prime under Account, then Prime Membership, then Manage, then End Membership. If you have not used any Prime benefits since it renewed you can usually get a full refund, and a partial refund may apply if you have. You can also just switch off auto-renew instead.

## Key takeaways
- You cancel Prime under Account > Prime Membership > Manage > End Membership.
- If you have not used Prime benefits since renewing, you can usually get a full refund.
- Used some benefits? You may still get a partial refund based on how much of the term is left.
- You can also just turn off auto-renew and keep Prime until the paid period ends.

Amazon Prime is easy to sign up for during a fast-delivery emergency and just as easy to forget about at renewal time. The membership renews automatically, so it can keep charging you long after you stopped using it. If you are paying for Prime but rarely touching the benefits, here is exactly how to cancel on any device, how the refund rules work, and how to pause instead of cancel if you are not quite ready to walk away.

## First decide: cancel, or just stop renewing?

Before you click anything, understand that there are two different actions, and picking the right one can save you money.

- **Turn off auto-renew.** You keep every Prime benefit until the end of the period you have already paid for, and then the membership simply lapses. Nothing is refunded because nothing is wasted. This is the better move if you have been using Prime recently and want your money's worth to the last day.
- **End membership now for a refund.** Benefits stop immediately, or at the point Amazon specifies, but you may get a full or partial refund of the fee. This is the better move if you renewed recently and have barely used it.

In many cases the "cancel" flow actually does the first of these by default: it schedules the membership to end when the paid term runs out, rather than cutting you off today. Read each screen so you know which outcome you are choosing.

## How to cancel Amazon Prime, step by step

The exact wording of the buttons changes from time to time and by country, but the path is always inside your membership settings. The core route is **Account and Lists** then **Prime Membership** then **Manage Membership** then **End Membership** (sometimes shown as "Update, Cancel and More").

### On a desktop or laptop browser

1. Sign in at the Amazon website for your country.
2. Hover over **Account and Lists** in the top right and choose **Prime Membership**, or **Memberships and Subscriptions**.
3. On the membership page, open **Manage Membership** or **Manage**.
4. Select **End Membership** (or **Update, Cancel and More**, then the cancel option).
5. Work through the retention screens. Amazon typically shows two or three "are you sure" pages offering to remind you later or keep the benefits, and confirm your choice on each until you reach a final confirmation.

### On the Amazon shopping app (iPhone or Android)

1. Open the app and tap the **profile or menu icon** (often the three lines).
2. Go to **Account**, then **Prime Membership** or **Manage Prime Membership**.
3. Tap **Manage Membership**, then **End Membership** or **Cancel**.
4. Confirm through the prompts to the end.

If you subscribed to Prime through Apple's App Store billing, you may need to cancel through your Apple subscription settings rather than inside Amazon, because Apple, not Amazon, took the payment.

### On a Fire tablet, Fire TV or smart TV

Cancelling directly on a TV interface is fiddly. The simplest approach is to open a browser on your phone or computer and follow the desktop steps above, since that changes the membership on your whole account, not just the device.

Whatever the device, make sure you reach a screen that confirms the cancellation is complete. If you stop halfway through the retention prompts, nothing changes and Prime will renew as normal.

## Can you pause Amazon Prime instead?

If you are unsure, you do not have to make an all-or-nothing choice. There are two ways to press pause rather than quit:

- **Turn off auto-renew and keep the benefits until the term ends.** This is the closest thing to a pause for an annual member. You lose nothing you paid for, and the membership just stops on its own unless you turn renewal back on.
- **Consider a monthly plan instead of annual.** If you use Prime seasonally, some people cancel the annual plan and resubscribe month to month only when they need it, for example around a big shopping period, then cancel again. Over a year this can cost less than an annual fee you barely use.

Amazon's exact options vary by country and change over time, so check what your account offers on the manage-membership screen.

## The refund policy basics

Amazon's general approach to refunds looks like this, though the fine print can vary by country and over time:

| Your situation | What usually happens |
|----------------|----------------------|
| Annual plan, no Prime benefits used since it renewed | Typically a full refund of the most recent fee |
| Annual plan, some benefits used | Often a partial refund for the unused portion, or the option to keep Prime until it expires |
| Monthly plan | Usually you just stop the next payment rather than getting the current month back |
| Free trial | Cancel before the trial ends and you are not charged at all |

"Using a benefit" can mean streaming a Prime Video title, claiming free delivery, or taking a Prime-exclusive deal, so if you intend to ask for a full refund, stop using the perks first. If the automatic screens do not offer the refund you expected, contact Amazon customer service and ask directly. A short, polite message noting that you have not used any benefits since the renewal is often enough to get it sorted.

## After cancelling: check these

- **Confirm by email.** Amazon sends a cancellation confirmation. Keep it in case a charge appears anyway.
- **Note when access actually ends.** If you turned off auto-renew, your benefits continue until the paid term expires, not today.
- **Remember what you are losing.** Prime Video, Prime Music, Prime-exclusive deals, Prime Reading and free fast delivery all stop when the membership ends.
- **Watch your next statement** to be sure no further Prime charge appears.
- **Look for other Amazon subscriptions.** Prime is separate from Subscribe and Save, Kindle Unlimited, Audible, Amazon Music Unlimited and any Prime Video channel add-ons, all of which keep charging unless you cancel them individually.

## The bottom line

To cancel Amazon Prime, go to **Prime Membership** then **Manage** then **End Membership** on a browser or the app, and follow the prompts all the way to a final confirmation. If you renewed recently and have not used any benefits, ask for or accept the refund. If you have been using Prime, just switch off auto-renew so you keep everything you paid for until the term ends. And whichever route you take, spend two minutes checking for the other Amazon subscriptions that quietly renew in the background.

## Frequently asked questions

**Will I get my money back if I cancel Amazon Prime?**

If you have not used any Prime benefits since your latest renewal, Amazon usually refunds the full annual fee. If you have used benefits, you may get a partial refund or be able to keep Prime until the period ends.

**What happens to my Prime benefits when I cancel?**

If you choose to end membership immediately with a refund, benefits stop right away. If you simply turn off auto-renew, you keep Prime Video, free delivery and other perks until your paid period expires.

**Does cancelling Prime cancel Prime Video?**

Yes. Prime Video is part of the Prime membership, so ending Prime ends Prime Video access unless you have a separate standalone Video subscription.

## Sources
- Amazon Prime membership (Amazon): https://www.amazon.com/amazonprime